Return Policy
30-Day Money-Back Guarantee
Try your Plus+Ultra formula with confidence. If you’re not satisfied, email us within 30 days of delivery to request a refund. No bottle return required.
What’s covered
- One-time purchases, subscription deliveries, multipacks and bundles.
- One satisfaction refund per formula per customer, covering that formula in one eligible order.
- The price you paid for the eligible product(s). US standard shipping is free; any separately paid shipping is excluded from a satisfaction refund.
- Items marked final sale at checkout are excluded.
Request a refund in one email
Email support@plusplusultra.com within 30 days of delivery with your order number and the product(s) you’d like refunded. Sharing your experience is welcome but optional. Our team usually responds within 1–2 hours during support hours: Monday–Friday, 9am–6pm Eastern.
When your refund arrives
Approved refunds go back to your original payment method, usually within 7–14 business days, depending on your bank.
Subscription deliveries
Subscription deliveries have the same 30-day guarantee and eligibility limits above. To stop or change future deliveries, skip, pause, change or cancel your subscription through your account, or email support@plusplusultra.com before your next renewal date. There is no minimum number of shipments and no cancellation fee.
Damaged or incorrect items
Email support@plusplusultra.com with your order number and a photo within 30 days of delivery. Choose a replacement or a refund. The satisfaction-refund limit does not apply to damaged or incorrect items.
