30-day satisfaction guarantee & refunds
30-Day Money-Back Guarantee
If you are not satisfied with your Plus+Ultra formula, contact us within 30 days of delivery for a refund of the price paid for the eligible product(s). The guarantee covers one-time purchases, subscription deliveries, multi-bottle orders and bundles, subject to the limits below.
How to request a refund
Email support@plusplusultra.com within 30 days of delivery with your order number and the product(s) you would like refunded. A short note about your experience is welcome but optional. We will reply with next steps. You do not need to return the bottle.
Refund timing
Approved refunds go back to your original payment method. They usually appear within 7–14 business days, depending on your bank.
Subscriptions
You can skip, pause, change or cancel your subscription at any time from your account, or by emailing support@plusplusultra.com before your next renewal date. There is no minimum number of shipments and no cancellation fee. Subscription deliveries are covered by the same 30-day guarantee, subject to the limits below.
Limits
- One satisfaction refund per formula per customer, covering that formula in one eligible order.
- Refunds cover the product price. US standard shipping is free. Any separately paid shipping charge is not included in a satisfaction refund.
- Orders marked final sale at checkout are not eligible.
Damaged or incorrect orders
If an order arrives damaged or you receive the wrong item, email support@plusplusultra.com with a photo within 30 days of delivery. We will send a replacement or a refund, whichever you prefer. The satisfaction-refund limit does not restrict claims for damaged or incorrect items.